Privacy notice
What the house keeps, and what it doesn't.
Last updated October 2026. Ostwyn Residences LLC, Boston, Massachusetts (“Ostwyn”, “we”). Questions: hello@ostwyn.com.
In the residence
There are no cameras inside any Ostwyn residence, and nothing you say inside is recorded. Aura, the house manager, is a voice assistant that responds only after you say her name, from the tablet in the hall. Requests you make to Aura (“evening”, “a car at six”) are processed to carry out the request and to keep a short record so the concierge can follow through; they are not used for advertising and are not sold. Saying “Aura, privacy” switches her off until you call her again. Exterior entrances may have a doorbell camera facing the street, which records only when the bell is pressed; it never faces inside.
What we collect
- To reserve: your name, email, phone, dates, party size, and anything you tell us about your stay.
- To host you: arrival time, preferences you share (pillows, coffee, temperature, allergies), door-code use (time of entry, not who), and service requests you make through Aura or the concierge.
- To be paid: payment is handled by our payment processor; we never see or store full card numbers.
- On this website: basic server logs (IP address, pages visited, browser) kept for security and for up to 30 days. We do not use advertising trackers.
Why we use it
To confirm and provide your stay, to prepare the house the way you asked, to answer you, to meet legal and safety obligations (including guest registration where required), and — only if you ask — to remember your preferences for a future stay.
Who sees it
Our concierge and housekeeping staff, on a need-to-know basis; the technology partner that runs the house (thAIng Inc.), which processes requests on our behalf under contract; our payment processor; our email provider; and authorities where the law requires it. No one else, and never for their own marketing.
How long
Reservation records for seven years (tax and legal). Service requests and door-code logs for 90 days after your stay. Preferences you asked us to keep, until you ask us to forget them. Website logs, 30 days.
Your choices
Ask to see what we hold, correct it, or have it deleted, at any time, by writing to hello@ostwyn.com. Massachusetts, California, EU and UK residents have additional rights under their local laws, which we honour. We will reply within 30 days.
Children
We collect no information from children directly; a parent or guardian provides what the house needs to look after them.
Changes
If this notice changes in a way that matters, guests with an upcoming stay will be told by email.